Texnite Warranty Policy
Effective Date: The Date of Purchase
At Texnite, our commitment to delivering quality and reliability in our products is unwavering. We stand behind our products with a robust warranty policy, reflecting our dedication to customer satisfaction and product integrity.
1. Warranty Period
Texnite offers an exclusive one-year warranty on all products sold, valid exclusively for purchases made from Texnite. This warranty is distinct and separate from any manufacturer's warranty, providing coverage from the date of purchase for a duration of one year. Please note, this warranty applies solely to products acquired from Texnite and does not include any original manufacturer's warranties, which do not apply to products sold by us.
2. Scope of Warranty
The warranty provided by Texnite is specifically oriented towards product replacement. Within the one-year warranty period, if a product exhibits defects, our policy is to replace the item. To initiate this process, customers are required to:
- Provide a detailed written statement outlining the defect.
- Submit photographic evidence clearly depicting the defective part.
Following the receipt and verification of this documentation, Texnite will commence the replacement procedure. In cases where replacement is not feasible or available, Texnite will issue a refund for the defective product, ensuring a transparent and efficient resolution within the warranty period.
3. Exclusions and Disclaimer
Our products and warranty come with specific exclusions and disclaimers:
- Non-Authorized Reseller Disclaimer: Texnite is not an authorized distributor, reseller, or representative of any products featured on our website. All product names, trademarks, brands, and logos used here are the property of their respective owners. The presentation and sale of products bearing these names, trademarks, brands, and logos are for identification purposes only and should not be construed as an endorsement or affiliation with any rights holder.
- Surplus and Used Products: Texnite's focus is on the sale of pre-owned SURPLUS and USED hardware products. We do not re-sell software licenses. Certain hardware products may contain software that requires a legal software license from the manufacturer, which is the customer's responsibility to obtain.
- Manufacturer's Warranties: Manufacturer's warranties are not applicable to products sold by Texnite. Customers acknowledge that they are purchasing surplus or used items, with Texnite providing its own warranty independent of any manufacturer’s warranty.
- Software Licenses: Texnite does not provide operating system software or software right-to-use licenses with its hardware products.
- Website Disclaimer: Our website is not endorsed or approved by any manufacturer or tradename listed. Texnite operates independently from the manufacturers of the products available on our site.
4. Limitation of Liability
Texnite’s liability under this warranty is confined to the replacement or refund of defective products. This warranty does not cover:
- Damages or defects resulting from user error, including improper handling, operation, or storage.
- Damages due to improper installation, misuse, unauthorized modifications, or external factors like environmental conditions and power surges.
5. Warranty Claims Process
To file a warranty claim, customers should:
- Contact Texnite's customer service with their name, contact information, and proof of purchase.
- Provide a detailed description of the issue and photographic or video evidence of the defect.
- Follow instructions for Return Merchandise Authorization (RMA) and shipping the product back for assessment.
- Await the claim resolution, which may involve product replacement or a refund.
6. Returns and Refunds
For products that cannot be replaced, Texnite will issue a refund. The products must be returned in their original condition, with the customer responsible for return shipping costs.
7. Additional Information
This warranty policy is subject to change without notice and applies only to the original purchaser. Products returned without prior authorization from Texnite are not eligible for warranty service.
For more information or assistance, please contact our customer service team. At Texnite, we are committed to ensuring your satisfaction with our products and services.
Contact Texnite Customer Service:
- Email: firstname.lastname@example.org
- Phone: 833-839-6483