Texnite.com’s Return and Refund Policy: Simplified for Your Convenience
Understanding Our Policy: At Texnite.com, we prioritize customer satisfaction and strive to ensure a seamless shopping experience. Our return and refund policy is designed to be straightforward and hassle-free, reflecting our commitment to your satisfaction.
Return Eligibility:
- Products must be returned within 30 days from the date of purchase.
- Items should be in their original condition and packaging.
- Customized or special-order items may not be eligible for return.
Initiating a Return:
- Contact Customer Support: Reach out to our customer service team to initiate your return. Provide your order details and reason for the return.
- Receive Return Authorization: We will provide a Return Authorization (RA) number and return instructions.
- Prepare the Item: Securely package the item in its original packaging and include any accompanying accessories or documentation.
Refund Process:
- Once we receive and inspect your returned item, we will process your refund.
- Refunds are issued to the original payment method used during purchase.
- Please allow a specified period for the refund to be processed and reflected in your account.
Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately. We will arrange a replacement or refund and provide instructions for returning the damaged or incorrect item.
Additional Information:
- Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part.
- Restocking fees apply.
- Refunds do not include any shipping and handling charges shown on the packaging slip or invoice.
Questions? Our customer support team is here to assist you with any queries or concerns regarding our return and refund policy. Contact us at sales@texnite.com for prompt and friendly assistance.
Your Satisfaction, Our Priority: At Texnite.com, we are dedicated to ensuring that every purchase meets your expectations. Our return and refund policy is part of our commitment to providing a positive and trustworthy shopping experience.